Every customer call, one platform.
Hottrix Dialer runs inbound and outbound calling, IVR, live supervision, CRM and reporting from a single self-hosted system, so your contact center sees the whole customer journey in one place.
Contact centers juggle tools that don't talk to each other
The IVR, the dialer, the CRM and the reports each hold part of the call. Changes need a vendor ticket, and per-seat fees for every tool keep rising.
Lost journeys
Nobody sees what the caller pressed before the agent picked up.
Slow changes
A new script, language or holiday takes days instead of minutes.
Rising cost
A subscription per tool, and your call data on someone else's servers.
One login. Six modules. One call record.
Every module writes to the same call record, so the IVR path, the agent, the outcome and the recording always agree.
Voice
Inbound queues plus click-to-call, preview, progressive and predictive dialing, and voice broadcasting.
Visual IVR builder
Drag-and-drop call flows with text-to-speech, time zones, holidays, testing and versioning.
Agents & campaigns
Master campaigns with in-groups, a browser softphone, screen-pop forms and guided dispositions.
Dashboards & reports
Eight live views, a wallboard, 28 standard reports, a custom builder and scheduled exports.
CRM & omnichannel
Contacts and deals, plus WhatsApp, SMS, email, web chat, Messenger, Telegram and Instagram.
Security & operations
Role-based access, audit logs, automatic brute-force blocking and a production health page.
Built for the people who run the floor
Every call, every agent, right now
Live calls with their IVR journey, DTMF choices, queue, agent and waiting time, pushed to the screen the moment anything changes.
- Campaign load and pressure per in-group
- Click a call to see its full journey
- Reassign idle agents in two clicks
Draw the call flow, publish it live
Holiday checks, opening hours in the caller's time zone, language and service menus, and routing to the right team, all on one canvas.
- 25 building blocks
- Built-in text-to-speech prompts
- Simulate calls before publishing
Sixteen counters, zero refresh
The Enterprise Monitor tracks who is available, talking, paused or wrapping up, with talk, wrap and idle averages and gateway health.
- Queue SLA breaches counted live
- Team and campaign dashboards
- Full-screen wallboard for the floor
Software for customer-facing teams
Hottrix Dialer
The complete contact center platform: voice, IVR, dashboards, campaigns, CRM, omnichannel and reporting.
Explore the Dialer →HotDesk
Tickets, customers, a knowledge base and reports, with single sign-on from the Dialer so agents use one login.
Ask about HotDesk →Zendesk CTI
Use Hottrix Dialer inside Zendesk with screen pop, automatic call logging and agent mapping.
Talk to us →Own the platform, not a pile of subscriptions
Self-hosted
Runs on your own server. Call data and recordings never leave it.
Any carrier
Standard SIP trunks and DIDs from any provider, on Asterisk.
Seat licensing
One license covers voice, IVR, reporting and the agent desk.
Fast change
New lines, scripts and holidays go live the same day.
Certified for quality, security and customer service
Hottrix is certified to three international standards that matter most to contact centers and the clients they serve.
Customer contact centres
The international standard for service quality in customer contact centres.
Information security
A certified information security management system protecting customer and call data.
Quality management
A certified quality management system behind how we build, deliver and support.
See it run your own call flow
Send us one IVR script. We'll show it live on Hottrix Dialer, with reports, in a single session.