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COMPANY PROFILE- HOTTRIX IT SERVICES PVT LTD

The world is evolving at an unprecedented pace, and so are the challenges that corporates and enterprises face in managing their Internal IT Infra, Contact Centres & Software needs. From hardware support to software integration, from help desk ticketing to IP PBX solutions, it's becoming increasingly difficult for businesses to keep up with the ever-changing demands of the market. Fortunately, HOTTRIX offers cutting-edge ecosystem Solutions designed to address all these challenges head-on. HOTTRIX is an IT Service Provider founded in 2019 by Mr. Manish Sharma- an exceptional enthusiast in the field with an experience of over 20 Years can help transform your business by providing top-notch IT support services and Smart Business Solutions that will take your enterprise's experience to new heights and will also help you to keep track on the progress and laggings of your business!

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Different Types Of Dialer Services Provided By Hottrix IT Services

There are different types of Dialer Services that cater to the varying needs of businesses. The most common types under our portfolio includes:

Predictive Dialers

These dialers use algorithms to predict when an agent will be available and automatically dial a new call for them. This type is ideal for high-volume outbound calling.

Preview Dialers

With preview dialing, agents can see information about the customer before they make the call, including their name and previous interactions with the company

Power Dialers

Similar to predictive dialers, power dialers also automate the process of calling numbers from a pre-set list but at a slower pace than predictive dialers.

Progressive Dialers

This type dials numbers sequentially from a list but only connects calls when there is an available agent

What are the benefits of using a Hottrix Dialer Services?

Hottrix offers a range of benefits to businesses that are focused on customer support and sales. By automating the dialing process, we can help save time and increase productivity forcall center agents.
One of the key advantages is the ability to make more calls in less time. Predictive dialers, for example, use algorithms to anticipate when an agent will be available and automatically dials out multiple numbers simultaneously.
This means that agents spend less time waiting between calls and more time engaging with customers. Another benefit is increased efficiency in managing customer data. We include CRM integrations which allow agents access to customer information while they are on a call.
This enables them to provide personalized service and resolve issues faster. Additionally, we offer advanced features such as voice broadcasting or SMS messaging capabilities that enable businesses to reach their customers through different channels. By leveraging technology provided by us, companies can streamline their operations leading
ultimately towards better results in terms of customer satisfaction rates and revenue growth potential